Examining the attitudes of organizations towards hiring college graduate vs. certified non-college graduate IT managers

 

Juan Rodriguez

NJCU 

EDU 806

3/14/2021

Introduction

IT managers play a critical role in organizations, particularly those that rely heavily on existing IT infrastructure. The managers ensure that there is a well-established IT system capable of serving the day-to-day needs of the organization with minimal trade-offs on costs and maximal benefits (Peeters et al., 2019). They also ensure there are sufficient security measures put in place to protect the organization against malicious intentions. As such, the HR departments of companies often take more precautions when hiring IT managers. These precautions manifest in various forms, including an extended recruitment process, comprehensive evaluation criteria, thorough background check, and cross-examination of qualifying evidence. While the recruitment process for IT managers has been intense, there is existing debate as to whether hiring college graduates or hiring certified non-graduates yields the best results. Researchers have explored these two concepts in utmost depth and developed various conclusions based on empirical data. 

Statement Problem

While numerous research has explored the debate between hiring college graduates or certified non-college graduates as effective methods for hiring the ideal IT managers, researchers have mainly viewed the debate using various dimensions. However, there is still existing knowledge about how these two distinct groups of employees fit within the organizational quality matrix and lean processes. The performance of these two types of IT managers from the perspective of job performance, the cost-effectiveness of training, innovation, and compensation and benefits demands have not been explored sufficiently. Lack of concrete knowledge and understanding of hiring IT managers with college certification and those without college certification remains prevalent. Some HR managers have generalized the group of employees while others have made distinctions between hiring the right workforce. Nonetheless, robust knowledge regarding the advantages and disadvantages of hiring college graduates or certified non-college graduates is critical for understanding the right type of people an organization should hire as IT managers. This paper seeks to expand an understanding of hiring IT managers by focusing on the merits and demerits of hiring college graduates and certified non-college graduates. This analysis will be quantitatively based on four key fonts: job performance, cost of training, innovativeness, and compensation and benefits.   

Objectives

Main Objective-This research project’s main objective is to describe and compare the attitudes of HR professionals in hiring between college graduates and certified non-college graduates of IT manager positions. 

Specific Objectives-The specific objectives of this research include the following;

  • To determine HR professionals’ perspective of the job performance levels of a college graduate and certified non-college graduate IT managers.
  • To identify HR professionals’ thoughts about the cost of training college graduates vs. certified non-college graduate IT managers. 
  • To identify HR professionals’ perspectives of the level of innovativeness between a college graduate and certified non-college graduate IT managers.
  • To identify compensation and benefits demands and differences between a college graduate and certified non-college graduate IT managers. 




Research Questions

This research project seeks to answer the following questions:

    • Do IT managers who are college graduates perform better at work than their counterparts who are certified but non-graduates?
    • Do organizations spend more resources and money to train college graduate IT managers than their certified non-college graduate counterparts?
    • Are college graduates acting at the IT management level more likely to be innovative on the job than their certified non-graduate counterparts?
    • How does a college graduate IT, managers, compared with certified non-graduate IT managers regarding compensation and benefits, demand?  

Literature Review

Hiring Non-Graduates as IT Managers

Researchers have explored the implications of hiring non-graduates as IT managers. Academic qualifications are still integral and remain a crucial consideration when evaluating candidates (Johnson et al., 2014). Nonetheless, academic qualifications do not come out as an obstacle to pursuing interests in IT management, particularly in organizations that have a high interest in innovation. This is based on the studies conducted that reveal some HR managers believe in the IT segment as a more flexible segment with room for improvisation and creativity non-characteristic of previous academic prowess (Tomlinson, 2017). These HR managers believe that people who fail to go to college and find their way in life are exceptional and with talents worth trying (Tomlinson, 2017). According to Weligamage (2019), approximately 69% of certified IT job candidates do not have a college degree. The author notes significant differences in individual performance at an academic level. This is supported by Liz (2017), who notes that individuals who do not perform well at school may learn well by being practical in their careers. 

Researchers note that IT-related jobs have more room for improvisation than other areas. Being an IT manager is a practical job in which a vast talent population may be drawn from certified non-college graduates (Johnson et al., 2014). These individuals perform better compared with their counterparts, having college qualifications because they already feel the need to improve and prove their worth (Johnson et al., 2014). Moreover, as students graduate from school, the certified non-graduates have already earned more job experiences than them (Liz, 2017). Brown and Scase (2015) note that hiring certified non-graduates comes with the benefit of experience. Additionally, that there is a reduction of costs that come along with training inexperienced graduates (Brown & Scase, 2015). Certified non-graduate managers tend to be loyal since they fear losing their jobs and begin a search for a new one in an environment where graduates are accorded a preference in job selection (Johnson et al., 2014).

Loyalty, turnover, and efficiency concerns remain substantial challenges in management (Johennesse & Chou, 2017). As such, these are instrumental issues in management. Employee turnover implies loss of talent within the organization due to personal or externally instigated decision by an employee to quit working with the organization (Jaworski et al., 2018). Non-graduates significantly reduce the costs that come along with staff turnover since they are more settled than their graduate counterparts (Brown & Scase, 2015). Furthermore, some certified non-college graduates tend to be more innovative since they are not confined to fixed book procedures as college graduates are (Johnson et al., 2014). According to Hantea et al. (2016), the existing job insecurities among non-graduate employees implies is that the certified non-college graduates will depend on innovation to have an edge over the graduate counterparts. Additionally, IT managers who are certified non-college graduates are compensated less when compared with their counterparts, the college graduates (Brown & Scales, 2015).  Firms can save considerable costs of operations by employing certified non-graduate IT managers. 

Nonetheless, researchers note that hiring certified non-graduates as IT managers has its shortcomings too. College graduates will perform more than the non-graduates. Graduates are enthusiastic regarding learning fresh things and are normally attentive to tasks since they are starting their jobs (Dusek et al., 2021). Additionally, graduates are very skilled in operating contemporary technologies as well as social networks (Dusek et al. 2021). He adds that the performance of graduates tends to be higher as far as IT is concerned. Certified non-college graduates, on the other hand, lack some skills acquired at school. In this vein, they may perform poorly compared with the graduates (Johennesse & Chou, 2017). Moreover, the knowledge that graduates receive at school significantly implies that they are ready to perform intricate tasks at the organization (Johennesse & Chou, 2017). On the other hand, non-graduates may require more training to keep up with the emerging technologies in the modern businesses (Johennesse & Chou, 2017). 

Since non-graduates receive less salaries compared with the graduates, they are bound to less innovative (Paoli et al., 2018). These individuals will less likely to be aggressive in a manner that adds innovation to the existing organization IT system (Paoli et al., 2018). In this regard, the company may be exposed to malicious attacks from cyberbullies. The costs that come along with malicious attacks are numerous. In businesses, the harm of cyber-crime entails its reputation, privacy, and functional integrity (Paoli, Visschers, & Verstraete, 2018). Moreover, the costs of neutralizing a cyber-attack incident increases the costs of business operations. 

Multiple HR managers prefer hiring graduates as IT managers because these individuals come along with multiple benefits to the company. Graduates portray enthusiasm in learning fresh things (Dusek et al., 2021). In this regard, graduates are normally attentive to tasks since they are commencing their career. As such, they will perform better when compared with the certified non-college graduates. Additionally, graduates strive to impress their employees because the contemporary world demands the best (Lizzi, 2020).

 College graduates strive constantly to be the best in their endeavour. Furthermore, human capital entails skills and knowledge acquired by graduates and acts as a basis of the outcomes of the labour market (Tomlinson, 2017). The skills of graduates are essential in any labour market because they accord the employer required specialists (Jaworski et al., 2018). There is also a benefit of graduates accepting a lower salary and climbing up their career ladder slowly (Ismail et al., 2011). The reason is because graduates perceive experience as a crucial thing in their quest to be the best in their respective fields (Dusek et al., 2021).

Moreover, college graduates tend to have a fresh perspective and thus, remain more innovative compared with the non-graduates. In this regard, graduate IT managers will always question how things are run and try to come up with better ways to make the system efficient and innovative (Dusek et al., 2021). Additionally, graduate IT managers can multi-task at ease (Liz, 2017). The reason is because social media, as well as other communication channels utilized by graduates in the course of their schooling implies that they can multi-task (Johnson et al., 2014). Multi-tasking implies that graduates can perform better than the certified non-graduates (Paoli et al., 2018). Moreover, they could execute several tasks at once. 

The future trend of hiring IT managers will be comprehensive and flexible to accommodate both certified non-college graduates and college graduates (Johnson et al., 2014).  The method utilized in hiring will be fair and based on the competency of specific individuals. The future hiring trend of IT managers will incorporate both education and skills as demonstrated by the arguments above (Paoli et al., 2017). Proficiency, especially in writing and communication is integral for a manager (Johnson et al., 2014). In Malaysia for example, employers opt for graduates that have communication and interpersonal skills, academic credentials, and work experience (Ismail et al., 2011). 

These skills will be crucial in the future, especially when hiring IT managers (Ismail et al., 2011). While graduates have the academic credentials and communication skills, certified non-college graduates bring along their experience. In this regard, both candidates will have an edge (Johnson et al., 2014). Nonetheless, those who demonstrate an extra capacity of critical thinking as well as the skills pointed out will be accorded a chance to serve an organization. Weligamage (2009) stresses the significance of critical thinking in employability. College graduates have an edge over their counterparts since they have academic credentials (Ismail et al., 2011). However, it will never accord them an advantage over the non-certified graduates if they do not demonstrate a capacity to think rationally, have self-motivation, communication, and social skills (Shivoro et al., 2018). The hiring will be open. Graduates will have an edge. 

However, college graduates will have to demonstrate the skills mentioned above since the business world is complex and faced with daily challenges that have to be solved completely (Ismail et al., 2011). The IT world, in particular, is flooded with challenges that come along with hackers who pose malicious damages. Critical thinking, communication skills, and flexibility in dealing with issues will determine the future IT managers. Shivoro et al. (2018) posit that the decision to employ a graduate remains grounded on the capabilities and quality of a graduate in addition to the specific skills and knowledge of a discipline (2018). The position of Shivoro et al. (2018) will be instrumental to the future hiring trend of IT managers. 

Methodology

Data Collection

The data for this study will be collected from a group of HR professionals across various organizations in retail, technology, and healthcare. The data will be collected using online questionnaires delivered to the participants using Google Surveys.  Questionnaires have been chosen as the data collection method because they are not expensive when compared to other validated data collection tools (Jones et al., 2018). The fact that this study will use self-administered questionnaires will make data collection more cheaper. The practicability and flexibility questionnaires offer allow for easy administration across a sample population with highly diverse needs (Jones et al., 2018).

The questionnaires will contain questions that cover on employee job performance, cost of training, level of innovativeness and compensation and benefits demands. For the employee job performance, the questions will cover three areas: quality of work as reported in the appraisal, employee efficiency and productivity. For the cost of training, the questions will dwell on the duration of training and the monetary value of the resources used.  For level of innovativeness, the questions will dwell on the number of innovations performed within 1 year into the job and the outcome of these innovations, whether failed or successful. For compensation and benefits, the question will be on how much the employees earn in wages and associated benefits. 

The questionnaires will be structured to generate Likert Scale data. A Likert scale is a data presentation format that is composed of various Likert-type items to represent similar questions that are then combined into a single composite score/variable (Boon, 2012). The scale makes an assumption that the intensity of people’s opinions towards a given issue or topic is linear and ranges from the strongest feeling to the weakest feeling. The Likert Scale has the advantage that it does not expect a simple answer from the respond but instead measures the degree of response across multiple dimensions. The degrees of response/opinions brings a more true picture of the respondent’s feelings and perceptions than simple answers.  The Likert items for this study are present below;

  1. Strongly Disagree
  2. Disagree
  3. Neutral
  4. Agree
  5. Strongly Agree

 

Participants

Participants will consist of HR managers working in technology, healthcare and retail sectors in the United States. Since data collection will be done online, the study targets HR managers across the country. Participants must have a minimum of five years of experience working as HR managers in the organizations selected. Only HR managers who regularly take an active part in the recruitment process will be selected. Prior to selection, a questionnaire to gauge the eligibility of the participants will be developed and administered. Potential participants will be selected randomly from profiles displayed in LinkedIn. LinkedIn is a social website that allows professionals to showcase their abilities and qualification for potential work-related connections (Van Djick, 2013). About 50 participants are targeted. 

Data Analysis

The data collected in this study will be analyzed statistically using the SPSS and Excel spreadsheets. Descriptive statistics such as the mean, median, mode and mean will be run on excel spreadsheets. Reliability test will be conducted by running the Chronbach’s Alpha test. This is a test developed by Chronbach in the year 1951 to determine the internal consistency of data collected using questionnaires. The chronbach’s co-efficient will be determined using SPSS. 

Hypothesis testing will also be conducted and p-value determined. The following hypotheses have been established.

Hypothesis 1- College graduates working as IT managers perform better at work than their certified non-graduate colleagues

Hypothesis 2- College graduates working as IT managers incur lower cost of training than their certified non-graduate colleagues.

Hypothesis 3- College graduate IT managers are more innovative than their certified non-graduate colleagues

Hypothesis 4- College graduate IT managers earn more in compensation and wages than their certified non-graduate counterparts. 

Ethical Considerations

This study involves human beings. As such, there are certain ethical considerations that must be adhered to. One of these consideration concerns the right to privacy and confidentiality of information. Every person, regardless of the social, economic or political status, has the right to privacy. As such, this study will ensure that the participants preserve this right up to the optimal levels by ensuring them that the information disclosed will not be shared to any third party without first soliciting for their consent. 

Participants will be given more information about the research before they answer the questionnaire. These include the objective of the research, potential benefits they will get from participating, and possible disadvantage or discomforts. A consent form with all this information will be established. The participants will be required to sign this form to show that they have consented with the research being conducted. Participants will also be made aware that they can stop answering the questionnaires at any time when they feel uncomfortable. 

References

Boone, H. N., & Boone, D. A. (2012). Analyzing Likert data. Journal of extension50(2), 1-5.

Brown, P., & Scase, R. (2015). Higher education and corporate realities: Class, culture and the decline of graduate careers. Routledge.

Dušek, R., Hrubá, M., Brodská, K., & Skálová, P. (2021, January). Hiring Graduates for Marketing–Advantages, Disadvantages and Competency Requirements. In SHS Web of Conferences (Vol. 90, p. 01004). EDP Sciences. 

Hentea, M., Dhillon, H. S., & Dhillon, M. (2016). Towards changes in information security education. Journal of Information Technology Education: Research5(1), 221-233.

Ismail, R., Yussof, I., & Sieng, L. W. (2011). Employers’ perceptions on graduates in Malaysian services sector. International Business Management5(3), 184-193.

Jaworski, C., Ravichandran, S., Karpinski, A. C., & Singh, S. (2018). The effects of training satisfaction, employee benefits, and incentives on part-time employees’ commitment. International Journal of Hospitality Management74, 1-12.

Johennesse, L. A. C., & Chou, T. K. (2017). Employee Perceptions of Talent Management Effectiveness on Retention. Global Business & Management Research9(3).

Johnson, G., Wilding, P., & Robson, A. (2014). Can outsourcing recruitment deliver satisfaction? A hiring manager perspective. Personnel Review

Jones, S., Murphy, F., Edwards, M., & James, J. (2018). Doing things differently: advantages and disadvantages of web questionnaires. Nurse researcher15(4).